FAQ

Yes, until it is dispatched. Cancel from your account or email hello@skikt.com as soon as you can. Once a parcel has left us it has to be returned instead.

No. Guest checkout is available and gives you the same returns window. An account simply keeps your addresses, sizes and order history in one place.

Check the tracking link in your dispatch email first. If it has not updated for three working days, contact us and we will open a case with the carrier the same day.

Yes. Tick the gift option at checkout and we omit the invoice and add a plain card. Prices are never printed on the packing note.

True to size across the range. Our shirting is cut a touch closer through the body than a classic fit — if you are between sizes or prefer room, take the larger. See the Size Guide for measurements.

Everything is pre-washed before it reaches you, so residual shrinkage is under 2% when washed as directed. Hot washing or tumble drying will shrink natural fibres regardless.

Hemming and sleeve shortening are complimentary on full-price trousers and shirting, in store or by post. Allow five to seven working days.

We process within three working days of the return arriving. Your bank then usually takes two to five working days to post it.

Yes, on the same thirty-day terms. Final-sale items are labelled clearly on the product page and in your order confirmation.

Most often the billing address does not match the card, or 3-D Secure was not completed. Try again and confirm the prompt from your bank; if it persists, use a different method or contact your bank.

Across a small group of long-term partners in Portugal, Italy, Japan and Bangladesh. The country of manufacture is listed on every product page.

Usually. Core pieces are produced in repeated runs. Use the notify option on the product page and we will hold your size for six hours once it lands.

Follow the care card packed with the garment — it is written for that specific fabric. General guidance is on the Product Care page.