Assistance
Return & Refunds
Thirty days to change your mind, on any order, for any reason.
How to Return
- Start the return from your account, or from the link in your dispatch email.
- Print the prepaid label, or show the QR code at a drop-off point.
- Pack the items in the original packaging where you still have it.
- Drop the parcel at any carrier point and keep the receipt.
Returns are free from Norway, the EU, the UK, the US and Canada. Elsewhere a flat handling fee is deducted from the refund and shown before you confirm.
Condition
Items must be unworn, unwashed and with the tags attached. Trying something on is fine — wearing it out is not. Underwear, swimwear and pierced jewellery cannot be returned once the hygiene seal is broken.
Refunds
We refund to the original payment method within three working days of the return arriving, and email you when it is processed. Banks typically take a further two to five working days to post it.
Delivery charges are refunded in full when the whole order is returned within fourteen days, in line with your statutory right of withdrawal.
Exchanges
Exchange for a different size or colour from your account and we reserve the replacement as soon as the return is scanned by the carrier, so you do not lose the size while it is in transit.
Faulty Items
If something arrives damaged or fails in normal wear, send photographs to care@skikt.com. We repair, replace or refund, and we cover the postage both ways. This is in addition to your statutory rights, which are not affected.